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The Mausser Team at Lahaina Realty


Island Living

Good Morning Edie,

It is hard to believe that two weeks ago we made settlement on our condo in Royal Pelican. Mary & I couldn't be happier with the purchase. The unit is taking shape nicely as our new Florida home. 

I mention all of this as a prelude to acknowledging & thanking you for your efforts to make this dream a reality. From the moment we first met you less than a month ago, we were impressed with your professionalism & empathy. Not only did you promptly & professionally return all calls, texts & emails, you initiated most contacts with helpful ideas & suggestions. Plus you have a very positive, engaging personality. As I mentioned in one of our conversations the agent who sold one of our homes up North was very good. However, she pales by comparison to you. 

I believe I told you that I teach, write & speak on customer service. See my website ( for details. In fact, I prefer the term delight versus service. My definition of delight is exceeding expectations. You certainly did that. We don't anticipate calling you to list this property for a long time, however, I will recommend you to anyone looking for a home on Fort Myers Beach. You are the best!

Thanks, again. 

Have a great weekend. 


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